Last year we took my son on the Big Cat tour as a birthday treat whilst we were on holiday from UK. It was superb. I bought him a T shirt as a souvenir which he loved and wore all the time. This year we lost it in a beach in Ireland!
Upon contacting Tenikwa, Elzette has given the best customer service I have experienced any where in helping to replace it and posting it to him. She went hugely out of her way to arrange all this. It arrived today and we have one very very happy boy (who is now wearing the t shirt and unlikely to be taking it off any time soon!!)
Thank you soooooo much, Elzette , you really went the extra mile and I hope to thank you in person one day xx